Course Title	Course #	Length	Register
The Mark of a Leader	LEAD0141	4.5	Click to Select Intro Package
Field Sales Foundation	SALE0101	3.5
Lead and Communicate Effectively as a New Manager	MGMT0003	6.0
The Strategic Account Sales Approach	SALE0131	3.0
Fundamentals of Exceptional Customer Service	CUST0102	3.5
Presenting to Succeed	COMM0301	4.5
Principles of Financial Management	FIN0151	4.0
Succession Planning Overview	LEAD0301	2.0
Facilitating Work Groups & Meetings	MGMT0273	5.0
Effective Team Building Strategies	TEAM0171	4.0

-- Interpersonal Communication --

Course Title	Course #	Length	Register
The Process of Interpersonal Communications	COMM0001	4.5
Communication Skills for the Workplace	COMM0003	4.5
Communication Skills for Leadership	COMM0005	5.5
E-mail and Organizational Communication	COMMO233	2.5
Communication Skills for Resolving Conflict	COMM0006	5.0

-- Presentation Skills --

Course Title	Course #	Length	Register
Presenting to Succeed	COMM0301	4.5
Delivering Your Message	COMM0302	4.5
Presentation Resources Available to You	COMM0303	5.0
Using Presentation Equipment Effectively	COMMO323	3.0
Delivering Successful Presentations Simulation	COMM0300	0.5

-- Customer Service --

Course Title	Course #	Length	Register
Building the Service Foundation: Corporate Culture	CUST0101	3.5
Fundamentals of Exceptional Customer Service	CUST0102	3.5
The Voice of the Customer	CUST0103	4.5
Advancing Your Service Expertise	CUST0104	4.5
Customers, Conflict and Confrontation	CUST0105	5.5
Hiring and Retaining Service Professionals	CUST0122	3.5
Effective Service Recovery	CUST0123	2.5
Sustaining Excellent Customer Service	CUST0126	3.5
Cross-selling in a Customer Service Call	CUST0154	5.5
Overcoming Challenging Service Situations	CUST0106	6.0

-- Understanding your Customer's Needs --

Course Title	Course #	Length	Register
The Strategic Account Sales Approach	SALE0131	3.0
Understanding Your Customer	SALE0132	3.5
Conducting Effective Sales Research Meetings	SALE0133	3.5
Working with Your Customer's Key Players	SALE0134	3.5
Delivering High-Impact Sales Presentations	SALE0135	6.0
Strategic Account Sales Skills (Simulation)	SALE0130	0.5
Fundamentals of Exceptional Customer Service	CUST0102	3.5
Excelling at Customer Service (Simulation)	CUST0100	0.5
Customer Service Strategy	CUST0224	2.5
Discovering What Your Customers Want	CUST0131	2.5

-- Accounting 101 --

Course Title	Course #	Length	Register
Accounting Fundamentals	FIN0121	3.5
Accrual Accounting Procedures	FIN0122	2.0
Accounting Systems and Closing Activities	FIN0123	2.5
Introduction to Auditing	FIN0231	2.5
Accounting for Cash Control	FIN0124	3.0

-- Finance for Non-Financial People --

Course Title	Course #	Length	Register
Principles of Financial Management	FIN0151	4.0
Basics of Budgeting	FIN0152	3.5
Managing Cash Flows	FIN0153	2.5
Sources of Funding	FIN0145	2.5
Understanding Financial Statements	FIN0154	3.5

-- Hiring & Interviewing --

Course Title	Course #	Length	Register
Hiring Considerations	HR0231	2.5
Conducting Effective Interviews	HR0202	3.5
Selecting the Best Applicant	HR0233	2.0
Facilitating Effective Hiring	HR0225	2.5
Effective Hiring and Interviewing Skills Simulation	HR0230	0.5

-- HR Practices --

Course Title	Course #	Length	Register
Getting the Workforce Your Company Needs	HR0102	2.5
Keeping Your Company out of Legal Trouble	HR0345	3.5
Critical Parameters for Evaluating Candidates	HR0203	5.5
Independent Contractors and Temporary Employees	HR0162	2.5
Union Awareness	LCO0123	1.5
Rightful Termination	HR0157	2.5
Documenting Discipline	HR0182	2.0
Dealing with Sexual Harassment Claims	HR0182	2.0

-- HR Compliance (also see Legal Compliance Catalog) --

Course Title	Course #	Length	Register
Equal Employment Opportunity (EEO)	HR0155	2.5
Family Medical Leave Act (FMLA)	HR0154	3.0
Sarbanes Oxley: Whistleblower Protection	HR0172	1.5

-- HR Professional Essentials --

Course Title	Course #	Length	Register
Human Resource Planning and Analysis	HR0101	2.0
Getting the Workforce Your Company Needs	HR0102	2.5
Workforce Compensation	HR0103	2.5
The Climate of Performance	HR0104	3.0
Sexual Harassment Training for Human Resource Professionals	HR0183	0.5

-- Behavioral interviewing --

Course Title	Course #	Length	Register
Building a Firm Foundation	HR0211	3.0
Screening Applicants	HR0212	3.0
Preparing for the Behavioiral Interview	HR0213	3.0
Conducting the Behavioral-based Interview	HR0214	2.5
Behavioral Interviewing Simulation	HR0210	0.5

-- Leadership --

Course Title	Course #	Length	Register
The Mark of a Leader	LEAD0141	4.5
The Leader as a Model	LEAD0148	3.0
Challenges of the 21st Century	LEAD0121	2.0
Organizational Culture and Leadership	LEAD0122	2.5
Energizing and Empowering Employees	LEAD0123	2.5
Leadership and the Knowledge Worker	LEAD0124	2.5
Leading Change from the Front Line	LEAD0125	2.5
Dynamics of Leadership	LEAD0126	3.0
The Secrets of Female Leaders	LEAD0131	2.5
Leading from the Front Line Simulation	LEAD0120	0.5

-- Business Ethics --

Course Title	Course #	Length	Register
Ethical Decision Making	PD0171	3.5
Managerial Business Ethics	PD0172	2.5
Organizational Ethics	PD0173	3.5
Corporate Social Responsibility	PD0174	3.0
Ethics in Business	PD0170	0.5

-- Change Management --

Course Title	Course #	Length	Register
Beginning the Change Process	MGMT0181	4.5
Managing Through the Change	MGMT0182	4.0
Incorporating Change in Your Organization	MGMT0183	3.0
Supporting Employees through Change Simulation	MGMT0180	5.0
Supporting Teams through Change Simulation	MGMT018S	0.5

-- Project Management Basics --

Course Title	Course #	Length	Register
Project Management Fundamentals	proj_01_a01_bs_enus	2.5
Transitioning into a Project Management Role	proj_01_a02_bs_enus	3.0
Managing a Project	proj_01_a04_bs_enus	2.5
Introduction to Project Process Groups and Initiating a Project	PROJ0513	1.5
Project Planning	PROJ0514	2.5
Facilitating Work Groups and Meetings	MGMT0273	5.0
Facilitative Fundamentals: Techniques and Tools	MGMT0272	5.5
Communications Planning and Information Distribution	PROJ0581	2.5
Project Communications Management Simulation	PROJ0580	0.5
Performance Reporting and Stakeholder Management	PROJ0582	2.0

-- New Manager Skills --

Course Title	Course #	Length	Register
Becoming a Manager	MGMT0001	6.0
A New Manager's Responsibilities and Fears	MGMT0002	6.0
Lead and Communicate Effectively as a New Manager	MGMT0003	6.0
A New Manager's Role in the Company's Future	MGMT0004	5.5
Moving into Management Simulation	MGMT000S	0.5
Leadership in Management Simulation	MGMT000T	0.5
Communicating as a Leader	LEAD0145	4.5
Prepare for Your New Management Role	MGMT0101	2.0
Preventing Problem Performance	MGMT0161	4.5
Delegation Basics	MGMT0261	2.0

-- Coaching and Performance Management --

Course Title	Course #	Length	Register
Coaching for Business	MGMT0281	4.0
Successful Coaching Relationships	MGMT0282	7.5
Key Stages in Coaching	MGMT0283	6.0
Coaching Skills	MGMT0284	5.5
Mindsets, Emotions and Coaching	MGMT0285	4.0
Coach with Confidence Simulation	MGMT0280	0.5
The Mentoring Manager	MGMT0252	2.5
Reviewing Performance	MGMT0342	4.0
Performance Appraisals Simulation	MGMT0340	0.5
The Facilitative Leader	MGMT0276	5.0

-- Problem Solving --

Course Title	Course #	Length	Register
Foundations of Effective Thinking	PD0231	3.5
Framing the Problem	PD0232	3.0
Generating Alternatives in Problem Solving	PD0233	2.5
Implementing and Evaluating a Decision	PD0235	3.0
Problem Solv